Frequently Asked Questions — WanderSafe

WanderSafe is an enterprise workforce safety intelligence platform. We combine a consumer-grade application for travellers, commuters and remote workers, the WanderSafe Beacon deterrent device and an enterprise dashboard for security, risk, Human Resources, and travel planners. WanderSafe was founded by Stephenie Rodriguez, a 25-year travel industry veteran, in collaboration with a CIA Safety expert and Fiona O'Donnell in 2018. WanderSafe is an award-winning solution with users in 57 countries. Our application, WanderSafe Beacon is available on iOS and Google Play for Android. Search for "WanderSafe" or visit our download page.

WanderSafe is built for travellers, commuters, remote workers, and Chief Risk Officers, Chief Security Officers, Human Resource Directors, Heads of Travel Risk, Global Mobility leaders, Campus Security and university duty-of-care professionals -- the people accountable for the safety of a modern, mobile workforce and large stakeholder groups. It is also a proven solution to empower those living with disabilities to live more independently, NGO volunteers, and the individuals responsible for their safety and wellbeing.

Workforce Safety Intelligence is the discipline of providing real-time, location and neighbourhood-level safety information, response and visibility to a mobile workforce or student body and those responsible for their welfare. The platform provides situational awareness, active response, frictionless escalation and enterprise visibility - the four pillars of the WanderSafe SAFE Framework™.

WanderSafe works in four stages, mapped in our SAFE Framework™ Knowledge is power. Situational Awareness: The WanderSafe application delivers real-time location based intelligence to your people. Active Response: Our one-tap SOS connects to live intelligence operators and JENI, our proprietary safety-concierge AI. The WanderSafe Beacon is a powerful deterrent, using light and sound as disruptors and a discreet SOS button for times when the phone isn't enough. Frictionless Escalation: incidents become organisational responses in seconds, with manager, GSOC and HR visibility. Enterprise Visibility: Dashboards and audit-grade reporting give an organisation board-ready evidence of compliance and duty of care.

The WanderSafe Beacon is a discreet, IoT device that connects to the WanderSafe platform. It combines CIA best practice of 'fight with light' illumination, a strobe light for distraction, a ear-bleeding 140db siren -- designed for moments when a smartphone alone cannot solve a problem. It's deterrent features have the potential to reduce the incident eventuality to 87% according to the CIA. Its silent SOS feature lets those who need to know that there is a situation in seconds. It is an device that symbolises care, not a tactical gadget.

Legacy enterprise risk platforms like SOS International SOS, Crisis24 and Control Risks are excellent at country-level intelligence and large-scale crisis response -- and we partner where it makes sense. These platforms are not designed for the traveller experience, the student body, or the modern mobile workforce. WanderSafe pairs intelligence-grade, inclusive-by-design coverage for those who need us the most, with a consumer-centric interface that your stakeholders actually enjoy using.

Press and hold the SOS button in the app for 3 seconds. This sends your live GPS location, activates audio/video recording, and alerts your emergency contacts simultaneously. On iOS, you can also trigger SOS via a Siri-enabled shortcut.

Emergency contacts receive an instant push notification, SMS, and email with your real-time GPS location and a link to track your position live.

Yes. WanderSafe's emergency video calls use your internet connection (Wi-Fi or cellular data) and work in any country where you have connectivity.

On iOS, you can trigger WanderSafe SOS hands-free using Siri Shortcuts. Open your iPhone Settings, go to Shortcuts, create a new shortcut, and add the WanderSafe SOS action. Then assign a voice trigger phrase like "Hey Siri, I need help." Once configured, simply say the phrase to activate your SOS alert without opening the app. The WanderSafe app supports English, French, Portuguese, and Spanish for voice commands.

WanderSafe is available in four languages: English, French, Portuguese, and Spanish. The app interface, safety alerts, and voice-activated SOS commands all work in your preferred language.

Open the app and tap "I'm Safe" to deactivate the alert. Your emergency contacts will be notified that you've confirmed your safety.

The Safety Beacon 3.0 is a compact, non-violent personal safety device that illuminates a situation with a 1000-lumen light, a distracting 7 second strobe, with a 140dB DHAL deterrent alarm, and instant smartphone connectivity via Bluetooth. It's designed to deter threats and alert your contacts while de-escalating dangerous situations. It empowers teams to 'go anywhere' with confidence, equipment, and location information provided in the WanderSafe Beacon application.

The Safety Beacon 3.0 is currently in development and targeted for release in 2027. Sign up on our Beacon 3.0 page to be notified when pre-orders open.

The Beacon 3.0's light, strobe and sound work independently — no phone connection needed. However, the GPS tracking and contact notification features require a Bluetooth connection to your smartphone, location settings on, and the WanderSafe Beacon app.

The Beacon 3.0 is designed for extended battery life in standby mode. Exact specifications will be announced closer to the product launch.

WanderSafe Assist is our enterprise platform that helps organizations fulfill their duty of care for traveling employees. It includes a live admin dashboard, real-time safety monitoring, compliance reporting, and fleet management for safety devices.

Our platform provides ISO 31030-aligned compliance monitoring with real-time tracking, incident reporting, and audit trails. Organizations can demonstrate their duty of care with comprehensive safety analytics and documentation.

Visit our Enterprise page or use our contact form to schedule a personalized demo. We'll walk you through the platform and discuss how WanderSafe can support your organization's safety requirements.

We collect only what's necessary for safety features: location data (when you choose to share it), account information, and safety reports. We never sell your data. See our Privacy Policy for full details.

You can delete your account and all associated data through Settings > Delete Account in the app, or by submitting a request through our contact form. All data is permanently removed within 30 days per GDPR and CCPA requirements.

Your location is only shared with your designated emergency contacts when you activate an SOS alert or choose to share your location. We never share location data with advertisers or third parties.